Having ordered this product, the delivery was due to happen on a day I wouldn't be at home. I emailed David and he held the product for me.
I was able to collect it instead - Tracy brought it out to me as I approached the unit. Within just a few minutes of me leaving the site, I had received an email informing me that my delivery charge had been refunded. It was in my bank the same day.
I haven't looked at the chain yet - it's a present for my partner - but if the product is anywhere near as good as the customer service, I have no concerns.
I would recommend this company, friendly and efficient!

We use this chain to lock our bikes at our bicycle repair shop. It makes all the difference to know that customers' bikes are secure when locking the workshop in the evening!
Pragmasis have also been very helpful in recommending the right product for us. I would have opted for a stronger chain but this 13mm one is both strong enough to present a serious obstacle to any theft attempt and at the same time we can chain the frames together without damaging them by using a heavier chain. The protective cover is obviously key and works extremely well.

Bought this chain @2.5m with CS padlock to go with the Maxi ground anchor to secure my road bikes. Thought carefully about position and support as the chain is quite heavy but its just the job. Thieves won't be getting through this in a hurry.

I bought two 13mm chain and padlocks to upgrade the security of our bicycles, which are stored in a fairly high-risk location. Pragmasis is the only company I found that gave me the confidence I was looking for about the quality and security rating of their products. I’m very happy that I’ve bought the best product available for our needs and budget. And their customer service is second to none.

Bought this for added protection and really pleased with it.

Heavy but this means that it can't be easily broken through. The Squire lock is really secure and the chain fits the link perfectly.

Hoping I don't need to replace any time soon but would re-order without thought.

Ordered Saturday night, delivered Tuesday.

Quick delivery. Good communication. Chain and lock as described and definitely look up to the job. Very pleased.

It's not often I come across a company I feel I can genuinely trust. I have done here. The quality of the company is matched by it's products. I bought the 13mm chain, with squire lock, for my vespa et2. As I expected, due to the small gap between brake and wheel, the chain does not fit fully through. The long length of link does, however, mean that enough will poke through to comfortably fit the lock on. It may not be the best, or most recommended, way of securing but, as my et2 (Pig) has considerably less financial value than sentimental value, I'm comfortable with it. I intend to buy a second chain, when I can, to secure the rear wheel as well. Overkill. I have confidence in this chain, lock and company so, thank you for protecting what is precious to me

Fantastic service from Pragmasis. Great service and quick delivery. The chain is exactly what I was hoping for and looks very sturdy.

I spent hours searching through reviews of different products. This was the best value Gold Standard for bicycles chain and lock I could find. The service was excellent, fast delivery and quick to respond to a question when asked. Highly recommend.

I really appreciated the advice and help with choosing the right chain and ground anchor. I am really pleased with the high quality of this chain and padlock. Highly recommended.

From start to finish the Pragmasis offer expert advice on their site and videos. Product quality is 1st class, exceeding mainstream manufacturers such as Kryptonite. Very happy with product and delivered overnight.

Pragmasis products were recommended to me by fellow cyclists in Sheffield. The chain and the padlock are fantastic, just what I need to make my bike as secure as it can be. The service is also great. Ordered on Wednesday afternoon and arrived with me on Friday lunchtime. Thank you so much.

Great communication and advice. Bought this with another lock that needed to be keyed alike. Delivered within a couple of days on a fully tracked courier service. Products appear to be of excellent quality and the appearence alone will hopefully deter the common thief. Highly recommend the products and the company.

Excellent product, swift delivery and god communication. What more could you want. My bikes feel safer already!

Solid, robust chain and lock that is fairly well priced when comparing to much weaker consumer locks. Hopefully should keep my bike safe when out and about in London.

Excellent service. Communication was very good during production delays and confidence remained high. The oversize link option is unbeatable for making the most out of a relatively short(and thus light) chain. The 1.5m 13 mm chain is just about light enough not to put one off using it, which is the point. I would recommend Pragmasis and this chain/lock combination to anyone.