Frequently Asked Questions
We are a small team and we're usually busy packing orders and hauling products around the warehouse.
Before you contact us, please look at our extensive FAQ to find the answer to your question.
Our comprehensive FAQ covers all of the common questions we get asked and will help you get the fastest answer to your questions. In fact, our three most commonly asked questions are listed below.
If you have visited the FAQ and you can't find the answer you need, you are welcome to contact us using the contact form below. This will create a ticket in our system and we work through our tickets at the end of each day.
Our most commonly asked questions
How do I know which length of security chain I need?
We recommend that you put your item (motorcycle, bicycle, generator etc) to be secured in a trial position and then loop a piece of rope (or string if you don't have any rope) through and measure the length. Remember to factor in a ground anchor or similar and pass the rope through this.
Bear in mind that chains are quite bulky and it is often impossible to pass them through the frame of a sports-style motorbike or off-road motorbike, but you must instead go through the swingarm/wheel and/or over the saddle.
A chain and lock should ideally be held off the ground for best security (a lock that is on the ground can be hit with a sledgehammer whereas it will move out of the way if it moves feely in mid-air).
This product is out of stock. When will it be back?
We do our best to forecast product demand but sometimes we do sell out. If the product you want has sold out, there will be an option on the product page to sign up to be notified when the product is back in stock. As soon as we book the products in to our system, you will get an email, letting you know the product is back in stock.
Which couriers do you use?
We use DHL and Parcelforce for virtually all of our UK deliveries. For international orders, we also use Fedex and UPS.
DHL normally deliver Monday to Friday, 8am - 6pm. They occasionally delivery on Saturdays but your tracking link will let you know when you should expect your parcel. Parcelforce can deliver seven days a week, up to 9pm at night. Again, check your tracking link for te latest updates on where your parcel is and when it is likely to be delivered.
No deliveries will be made on Bank or Public Holidays.
Contact Us
Do you have any questions?
If you have a question and you can't find the answer in our FAQ, then please feel free to use the contact form below.
We are a small and busy team but we check our customer emails daily and reply to them as quickly as we can.
Pragmasis Engineering Limited
Registered address: Sunny Nook, Barhatch Road, Cranleigh, England, GU6 7DJ
Telephone: 01827 286267