I live abroad, do you ship overseas?
Yes, we can serve customers outside of the UK. Unfortunately we can't directly take orders through our website as shipping costs vary wildly, depending on where...
Which couriers do you use?
We use DHL and Parcelforce for virtually all of our UK deliveries. For international orders, we also use Fedex and UPS. DHL normally deliver Monday to Friday,...
How long does delivery take?
We aim to dispatch your order within 48 hours of it being placed (Monday to Friday) but most are processed within 24 hours. You’ll get a notification when your...
How do I return an order?
If you’ve decided you don’t want all or part of your order, you can return it to us within 30 days of purchase for a full refund. All items must have not been u...
Can I track my order?
You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link. Alternatively, you can log into your Pragm...
Can I choose next-day delivery?
We don’t currently offer next-day delivery but if you place your order before 2pm that gives us the best chance to dispatch it the same day. A significant propo...
Can I cancel my order?
You can cancel your order within 15 minutes of placing it by clicking the 'Cancel Order' button in your Pragmasis account or in your order confirmation email. U...