You can cancel your order within 15 minutes of placing it by clicking the 'Cancel Order' button in your Pragmasis account or in your order confirmation email. Unfortunately, we are unable to cancel orders for you once placed.

Once 15 minutes has passed since you placed the order, you won’t be able to cancel it in your account as it will be getting picked and packed. However if you log a support query we will do our best to stop the order being dispatched. If you have placed an order you don’t want but you haven’t notified us, you can reject the parcel when it arrives with you. Once it arrives back with us we’ll credit you with a refund, minus our shipping costs.