I’ve lost my keys, can they be replaced?

Updated on Oct 12, 2026

If you have lost a Roundlock or DIB key, keep any remaining keys and the metal key-number tag. These help identify the correct key.

I still have a working key

We supply suitable key blanks, but do not currently cut these keys ourselves. You will need a locksmith with the appropriate disc-detainer key-cutting equipment. Take your working key and the metal key-number tag if you have it, and check that the locksmith can handle this type of key before buying a blank.

I have lost every key

Contact us with the lock model, original order details and key number, if available. We can check whether a replacement-key route is available for that lock.

A key number does not guarantee that we can supply a cut replacement. Without a working key or the key number, options are more limited: the outside of the lock does not identify the key it needs.

What about a Squire padlock?

Squire padlocks use different key profiles. Send us photos of any remaining key and the key card, if available, so we can help identify the appropriate replacement route.

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Thanks for some great products. Your kit protected my bikes perfectly during a burglary a few years ago and it’s still going (extremely) strong.

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Still going strong

I bought from you once and only needed to buy once in 2016, but suffice to say that the 19mm bespoke length chain, and ground anchor installed according to Pragmasis instructions are still going strong, keeping my bike safe just off the street in Brixton, London.

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I would like to say I am wholly impressed with the ground anchors, chains and padlocks that I have purchased over the past few years and will always recommend you when the opportunity arises.

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Torc Ground Anchor

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This is a serious chain! I certainly feel more comfortable that my bikes are well secured. Very pleased with the service too. I phoned then placed an online order and my chain arrived the next day. Excellent product and 1st class service. Thank you!